Shipping policy
Shipping Policy
At ShopFerny, we aim to get your order to you as quickly as possible.
Processing Time
All orders are processed within 2–3 business days.
Shipping Time
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United States: Estimated delivery within 7–10 business days after processing
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International: Estimated delivery within 5–7 business days after processing
Please note that shipping times are estimates and may vary depending on your location, carrier delays, or high order volume periods.
If you have any questions about your order, please contact us at shopfernycare@gmail.com
Shipping Fees
Free shipping everywhere.
Lost or Delayed Packages
We are not responsible for delays caused by the courier or customs. However, if your package is lost or hasn’t arrived within 30 business days, please contact us at shopfernycare@gmail.com, and we’ll help you resolve it.
Incorrect Address Disclaimer
Please double-check your shipping address before completing your order. We cannot replace or refund items shipped to an incorrect address provided by the customer.
Need Help?
If you have any questions about shipping or your order status, contact us anytime at shopfernycare@gmail.com — our team is happy to help.