Absolutely — here’s a clean, copy-paste-ready Refund Policy for ShopFerny:
At ShopFerny, we stand behind our products and want you to feel confident shopping with us. That is why we offer a 60-Day Money Back Guarantee.
To be eligible for a refund, the following conditions must be met:
You must have had the product for at least 30 days from the date of delivery.
You must contact us within 60 days of receiving your order.
You must email shopfernycare@gmail.com with:
Your order number
A brief explanation of the issue
A clear photo showing the product if it is broken or damaged
If your product arrives broken or becomes damaged during normal use within the eligible refund window, please email us at shopfernycare@gmail.com with a photo of the product. Once reviewed, we will determine if your order qualifies for a refund.
If you are dissatisfied with your product, you may also request a refund under our 60-Day Money Back Guarantee, as long as:
At least 30 days have passed since delivery
Your request is made within 60 days of delivery
Please email shopfernycare@gmail.com with your order number and a short explanation of your concern.
We may not be able to offer refunds in the following situations:
Refund requests made before the 30-day minimum usage period
Refund requests submitted after 60 days from delivery
Claims without enough information to verify the order or issue
Misuse, improper handling, or intentional damage to the product
To request a refund, please contact us at:
Include the following in your email:
Full name
Order number
Reason for refund request
Photo of the product if broken or damaged
Once your request is reviewed and approved, your refund will be processed back to your original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or card provider.