Refund policy
30-day money-back guarantee.
If you're not happy with your order, email us within 30 days of delivery and we'll refund you. That covers it — if the product doesn't work for you, doesn't fit, or you're simply not satisfied with the service you got from us.
You don't need to ship anything back.
We don't require returns. Sending an item back and forth costs you time and often costs more than the product itself — so we'd rather just refund you and let you keep it or dispose of it as you see fit. No return label, no restocking fee, no shipping cost in either direction.
If your item arrived defective or damaged.
Email us a photo of the item along with your order number, and we'll refund or replace it — your choice. Manufacturing defects aren't subject to the 30-day window.
How to request a refund
Email shopfernycare@gmail.com with:
- Your order number
- A sentence describing what went wrong (and a photo, if it's a defect)
We reply within 24 business hours. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.